New decision on the complaints and grievances system

At a glance

• Employers with 50 or more employees must establish a complaints and grievances system.
• Employees have the right to submit complaints directly to the Ministry of Labour (MOL).
• This decision will be effective the day after it is published in the Official Gazette.

The MOL has recently issued a decision requiring employers to establish a system for registering complaints and grievances. This decision applies to private sector employees, mandating that any employer with 50 or more employees must implement a complaints and grievances system. The decision outlines a structured process for handling complaints raised by employees, ensuring that there is a clear pathway from the initial submission of a complaint to the final resolution provided by the employer. However, it ensures that all employees have the right to submit their complaints or grievances directly to the relevant administrative division within the MOL. The decision will take effect the day after its publication in the Official Gazette.